SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China, US or Spain will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Harnexx ... get bound (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
i love them! they look nice and are very light weighted
Very nice
very quick shipping
Very light chain, in the picture it seems more heavy and massive. And so everything looks good super
I love it!
All the best. Top quality. Highly recommended.
Conforme
As a plus size it didn't fit at first but I added a bracelet to make it more long so it could fit my body
super
really pretty ! the way to attach it is really weird, it's a tiny one like the regular necklaces ( I'll complete later with pics) . other wise I think it can suit a lot of size? and it's a bit more for tall people (BC I'm 5'4) and it doesn't fall right on me...
It's more bad than it looks in the pictures.
Very nice with cabinet behind. Nickel
good quality but it was shipped to the wrong city, so it made it difficult to get my order.
Smaller than expected but still nice
Chain is lovely but it’s not real metal, it’s plastic...
Cool looking, not the best quality, light weight
Very fast and well packaged, it looks great just for a small waist
so nice!! I'm in love
Looks nice. Simple, SMALL necklace clasp to open and close. Looks good on and is a good weight.
It was shipped amazingly fast! and quality is realy nice.
it’s definitely the texture and quality of costume jewellery, and the collar comes undone pretty easily, but it makes for a super amazing look and is generally comfortable to wear. the collar is a tad tight on my on the loosest rung, so if you have a thick neck i would watch out for that.
super sympa
Super cute and easy to wear. Not heavy. Chain opens and closes with jewelry clasps.
The chain is lighter than it looks but good quality. I like it!
It looks like in the picture, it doesn't weigh
I make a size 48 and I can not close it
Au top J'adore
Exactly the same as on the model, a good point! However very fragile.
Too fragile. A link already broke as the piece was to fragile, near the clasp.
Nice to meet you! It has a fairly acceptable quality for the price. The measurements are perfect for a thin person and you can still adjust a little more. I thought it would be heavy, but on the contrary, it's very light. I'm afraid I may lose color over time, but except that, I'm pretty happy with my purchase. Thank you salesman!
Really not bad
Received in less than 18 days. Article in compliance. Very nice. See in time if the metal does not change color. Not communicated with the store that I recommend +++
At first glance, everything is fine. Delivery is fast, but the store did not correctly specify my phone number and sent a misunderstanding with the Mail.
Beautiful
Excellent goods, I order not for the first time!! Always everything is clear in number and colors! Packing is super!!! Delivery fast! Thank you!!!
amazing. just as in the picture and fits really well. there's a clasp in the back on both sides, so it closes just like a standard necklace/chain. over all i'm very happy with my purchase, worth the money. thank you:)
Item is cheap which is to be expected at the price. One of the hooks broke as soon as I tried to put it on.
looks good, lightweight. don't expect top quality at this price but it does look good
Well, made very plastic