SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China, US or Spain will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Harnexx ... get bound (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
i love them! they look nice and are very light weighted
good quality but a little bit too large
just like the picture, adjustable too. looks great
beautiful, exactly like picture, holds well.
Very cute, product consistent with the description; the elastic band, it also has adjustment. Little stinks, but for survival. Shipment otrzymałam after about 4 weeks.
chingona jaja
It’s pretty cute :3
I bought 5 chokers and 2 garter belts from this bundle. The quality is A-M-A-Z-I-N-G, this is totally a bargain, please go for it. I am a bit lazy to upload a pic for each product, but totally would recommend. I will probably buy more in the future.
these are so cute! i bought it and the store shipped it the same day! the spikes aren’t too sharp and you can always adjust the garter if your thigh isn’t big. my thighs are i would say medium i didn’t have to change the size of the garter because it did fit perfectly. it came before estimated time. i think i bought from this seller twice and both items came before estimated time and both items were just like the picture. i really recommend buying this garter and buying from this seller, the quality is amazing and it didn’t have a nasty smell! i also bought two so it can hold both of my socks not just one lol.
very nice love it, it’s adjustable to your size to!!!
Garters are excellent, came together with other orders in 15 days)
Exactly the same as in picture, beautiful
très bon produit j’aime énormément ^^
Very comfortable
Super pretty, identical to the photo, the right size, I would recommend
In love!! I thought the shipping would take way longer but it came in like 2 weeks!
Very good buy
Adjustable size (they come separately, not in pairs for those wondering) also the quality is really good!
Product Description perfume Very well packaged and arrived rapidemenet
Very cute :)
Just like the photo, secure well
They are so comfortable and it’s super cute! I would totally recommend these <3 plus the service is super nice! 10/10
super cute! came really quick, like 2 weeks. both garters look exactly like the picture, and seem sturdy. kind of heavy so it doesn’t seem like they’ll break. has a slight smell but not over powering or strong
Safe for plus size !!! I have thick thighs and these fit so well <3
1000/10
love the garter but i didn’t know it was only going to come with one which was odd but it’s still cute
Cute
Good quality, it comes only 1 and not 2.
perfect, adjustable size. is £2.87 for one of them. looks incredible even though i have big thighs. took a while to arrive however it was expected from aliexpress. it was shipped out quick.
The glisse un peu