SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China, US or Spain will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Harnexx ... get bound (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The belt came in good shape but difficult to track
My friend order this and received it but i didnt get mine, but its pretty good very cute
thought the belt was smaller, but im satisfied with it!! it's great! good quality for the price!
Very beautiful but is too wide waist.
Looks like on photos, i am impressed
Very nice, comfortable.
A little mess with the straps and the league is very long, but nothing that can't be fixed. He arrived very quickly, in a week.
My daughter is happy with the belt!
Very cool. He arrived in 10 days in Madrid. Thank you salesman!
Very beautiful and quality, was delivered very quickly.
Very happy about this order
just as depicted
Does not meet expectations
In the pictures the quality looked nicer but for 10 euros I can't complain. The product is really pretty and fits very well.
exactly like picture
All right, he's here fast.
super sad that the belt doesn’t fit me , but i forgot to check the description however it is like the picture, i just cut and adjust the belt myself so no big deal :)
Sitting good... Only the horizontal extra occasion better for girls with long legs. or שפשוט shorten it and cut:/those no have feet of model חחחח
Fast shipping just like in the photo.
To termék teljesen job állapotban érkezett, to csomagolás megfelelő volt. I want you to see elégedett vagyok vele.
Very good for the price. Adjustable straps and decent quality. Fast delivery :)
It’s super pretty and good quality, arrived before than expected :)
the leg part is a little too long but other than that it's soo cool
Very accurate to the pictures. Nice details, and fully adjustable belt. The only fault is the leg accessory, it's too big (as seen in the last photo), but it's easy to fix. Excellent shipping took 8 days having 10 to arrive. Very satisfied. :)
Exactly as in the picture, too beautiful
Damn, very cool strap! A little big, and it's better not to take it as support, only for beauty, but I'm happy with the purchase! The order went 1 week and 5 days to Latvia!!
It's pretty good quality and looks great. It also fits well and you can change the size fairly easy too. It got delivered pretty quickly as well.
no me llego el producto, pero no hubo problema con el vendedor y la devolución del dinero fue súper rapido
Arrived pretty quickly and it’s great quality, thank you
Very nice belts, consisting of two pieces, the store left a gift
I love it, just like in the picture, as I'm very small I'm going a little longer, but 10/10
I am happy with it. The different chains and straps can be confusing as first to link together but looks nice in the end.
It’s very loose for me (with adjustion) but I like it overall accurate as photo
Everything great.
My daughter loves the belt. Good quality
It doesn't feel cheap and it fits perfectly!! Looks just as described.
The harness arrived in about 3 weeks which was faster than I expected. The quality is quite good considering the price. It has a slight industrial smell to it but it's not too obnoxious and because it's faux leather I'm not expecting it to stand a lot of wear and tear but as an accessory to wear every now and then it's perfect. I'm 170cm tall and weigh about 60kg and for anyone wondering about the leg strap, it's very adjustable because of an elastic band that I didn't know was part of it.
Love this!