SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China, US or Spain will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Harnexx ... get bound (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It's fine. Except it's short. Thank you to the store, the order came very quickly!!!
Not very good calida
It's low quality and breaks easily but it's an ok product.
love it
Shipping fast. In general, I liked it, but I would like the skin on the straps thicker.
Классная вещь, везде, где надо, регулируется, цепочки отстёгиваются, ооочень быстрая доставка (в Краснодар дошла за 12 дней)
I am very satisfied with the material. Equivalent to the look like the picture. Thank you
Everything is super!
very nice
It came fast, satisfied with the quality.
Very cool
Cool! Comfortable, soft straps
Beautiful Portugal.
im in love with that one. Excellent quality.
A little too wide, too bad there should be sizes. But stay very beautiful. Smell problem also but the value for money remains good
Soft thin straps were nice and chains weren’t to jangling or loud, only issue was that it was much too big for my little torso ;-; I gave it to my friend with big tiddy and she likes it very much
One of my best purchases. Slightly broke off with the receipt of the goods but still received that the stores thank you very much. Looks all just gorgeous. There are straps on the neck and at the waist to keep everything, the chains can be removed if you do not like. I think the strap on the waist is cut because it's a little too big (waist 65), then everything will be perfect. If you doubt to take or not take then take, you will not regret;) pleasant purchases '3'
Does impression. Very cool.
Came to Riga for a week! I recommend
Excellent quality! As picture! Highly recommended store! Very Fast shipping!!
The item arrived quickly and in excellent condition. It's a loose fit for a skinny person but piercing an extra hole helps. Perfect
A billion out of ten!!!
A little big but the quality is good!
i really love it. only thing is the chains aren't as long as in the picture but I don't mind at all. it looks great, fits well.
It took a while but the product is very good for the price
10/10
The belt around waist is short, I had to make a hole in belt. But it's look good.
Pretty cool actually dont be afraid to get it
Perfect!
thank you
It will look more impressive on a petite but i like it
A little wide at the size
Stinks. Looks great. On the size of clothes 44 looks great. But also more size will fit
Everything is fine, but if you have a thin waist, then it will be more
good
Did not come the money returned
The goods came whole. Leatherette soft, all chains are removable, you can attach as you like. On S the size turned out to be large, but it can be fixed. It is convenient to wear on top of the T-shirt as planned. The order is satisfied :)