SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China, US or Spain will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Harnexx ... get bound (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Nice, it’s not even near to leather though, but it’s quite comfortable and soft
Too stylish!! The order arrived in a few days late but well packaged. Against any waiting easy to put, I'm conquered❤️✨
Super cute! I think adding more D-rings for the upper part would be benefitial (they are on the lower part). But it's >exactly< as described, came in quickly, works amazing with my outfits. Only thing I would improve on is the packaging, there was useless amount of plastic wrapped around it, i think cardboard would work better, or anything more eco-friendly.
I'm happy with the purchase. :)
Looka like the picture, sent fast. Leather is thin and came in wrinkled in few places. Still quite good quality and would recommend to a friend.
I love them aaah, theyre very comfy!
fits weird
The quality is good, everything was securely packed, in bubbles. The size is adjustable. Very satisfied with the goods. Recommend
Fast shipping, just like in photo, smells strongly, fits perfectly, quality is good, creases where it was folded in packaging.
Love him!!! This hermosoooo
I love it!! I'll be buying more colours! Fits great, super adjustable too! Wings were a little curled out of shape but not a problem.
It took a month and a half for my order to arrive to the US. I like how everything was packaged flat. All of the wings were clean and evenly cut.
Just like photo. Took about a month to ship. Very satisfied.
Thank you, it's okay. Everything is fine
Bombezno
Super arrive fast super well Pack great quality
Superb quality makes very pretty I love
Very good quality Sends very fast
Excellent Product s, all right, quality, shipping is best, it only took a week to arrive, the impressive truth, I thank the store for the speed of shipping, I loved everything, they just got confused on a product but it was fixed fast, in conclusion, It is highly recommended to buy with this seller, safe, fast and efficient.
The goods came very quickly, in just two weeks! The quality is excellent, the truth is too big, but this is already the features of the figure.
received very quickly, love it
It was the fastest delivery ever. Portugal came for 3 days after the order. All belts are adjustable. Looks very impressive. Leatherette, does not smell anything. Very satisfied with this order. Recommend
Convenient choker with wings, fast delivery, quality is good, easy to remove and dress
Parfait !
Size fits all, but attached straps can be adjusted. Nice performance.
Super cute and works well but not the best for plus sized people as it is one size only. Love it though
They’re so cute I could die! I thought it would be a burden to put on but you can basically keep 3 straps assembled at all times and slip in and out of just one loosened strap, which is super! I cannot wait to wear theeeeese!
super cute!! can't wait to wear it!!
amazing quality!! i love this product.
This product is wonderful! The packaging was very nice and it shipped quickly. Not to mention the item itself is wonderful quality and quite durable, ty for this <3
very cute
Super
ras
пришло быстро, портупея прелесть
Fit well, adjustable and really cute
быстрая доставка, хорошее качество , красиво смотрится
Looked really cute
Bardzo szybka wysyłka. Przyszło w dwa tygodnie do Polski. Świetna jakość, bez żadnych wad. Pasuje idealnie.
Good quality product. Exactly as described.
fits great. looks super cool. 10/10
Very beautiful! Perfect! A+++
i like it but i’m very confused on how to put it together. it cane very late too.
The truth is, it's great! The quality is fantastic for the price it has and it has arrived quickly! I love it, I recommend!
it looks great and I'm really happy, it matches the pictures perfectly
Super cute! Got compliments from friends.
Exactly as in the picture. There are holes on the wings. It's been a long time. In general, I am happy.